If you’re wondering, “what are the 7 steps to map the customer journey?” you’re in the right place! While we believe in customizing journey mapping projects based on industry, product, …
Read More
Customer journey design is about more than telling a story. If you want someone to remember your message, paint them a picture. The human brain processes visuals 60,000 times faster …
Read More
During meetings, workshops, ideation sessions, customer journey mapping exercises, and more – while others are talking, our design team is sketching. Capturing ideas clearly and collaboratively is critical. That’s why …
Read More
We just wrapped up a journey mapping project for a healthcare company and it got us thinking more deeply about the personal impact of healthcare. For us at Clearworks, access …
Read More
Our design team is SUPER sketchy. Meaning they have the uncanny ability to take complex conversations and ideas and turn them into engaging visuals that bring clarity. During meetings, workshops, …
Read More
There is so much more to using a product or service than just the product or service itself, which is why we use journey maps to help you improve every …
Read More
One way to ensure that your organization gets ongoing value out of a journey mapping effort is equipping teams with a toolkit of exercises that they can use either individually …
Read More
You’ve done the hard work of creating customer journey maps, now it is time to take the important next steps to put those maps to work – Socialization and Activation. …
Read More
Customer journey maps are powerful tools for building empathy for customers and gaining an in-depth understanding of their interactions across an end-to-end experience. We’ve worked with our clients to map …
Read More
There are many different approaches to employee journey mapping; however, over the years our team has refined an approach that we like to use, and we have pulled it all …
Read More