Congrats to Our Winners!

Thank you to everyone who participated in our website launch giveaway! Our winners are: Grand Prize winner of an Amazon Echo:  Michal Cohen Principal User Research at Veritas   Runner …
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Happy Agents = Happy Customers

We all know that customer support plays a big role in the overall customer experience, when it comes to your products and services.   Many companies try “a little bit of …
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In Support of the Doodle

One of my favorite books to give to people is Sunni Brown’s Doodle Revolution. It is a fun and easy read that gives great tools and examples of how you …
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A Few of Our Favorite Books

We are always discovering and sharing new books that we love and incorporate into our work life. This post captures a few of our team’s favorites! Innovation Games Chosen by …
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