We love to see the tremendous impact mapping a customer experience, or journey, can have on a company’s understanding of customers – both existing customers already using their products/services and …
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Our Top Ten Innovation Infusions are fun and effective actions you can use along with your other innovation efforts. Most are quick and easy, some require a little more planning, …
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Have you ever thought of crowdsourcing your innovation challenge? Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment. Innovation Campaigns …
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Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization. But after …
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I have to admit – I am a bit of a customer experience fanatic! You can regularly hear my children saying, “Mom – maybe you should just run this place …
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We’ve pulled together 10 tips to help company’s jump start innovation that we would like to share with our colleagues to help as they explore new innovation efforts. These tips …
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Customer research is the cornerstone of any successful product launch. Because your packaging is often the first thing a potential customer sees, package design is one area that can benefit …
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Our team recently completed a project where we learned about a push in the healthcare industry to become more patient-focused. It’s definitely great to see more and more healthcare organizations …
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“We have this great product – why aren’t the people buying it?” This is the age old question that many companies are faced with. The product is revolutionary, it works …
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Want to laugh, a lot? Think about attending the FunnyBizz 2016 Conference in San Francisco, coming up June 9. I attended the 2015 conference and have never laughed so hard …
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