Part 1: Picking the Right People We love the innovation strategy work that we do and are big proponents of helping companies incorporate innovation into every part of the organization, …
Read More
We love to see the tremendous impact mapping a customer experience, or journey, can have on a company’s understanding of customers – both existing customers already using their products/services and …
Read More
Our Top Ten Innovation Infusions are fun and effective actions you can use along with your other innovation efforts. Most are quick and easy, some require a little more planning, …
Read More
Have you ever thought of crowdsourcing your innovation challenge? Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment. Innovation Campaigns …
Read More
Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization. But after …
Read More
I have to admit – I am a bit of a customer experience fanatic! You can regularly hear my children saying, “Mom – maybe you should just run this place …
Read More
We’ve pulled together 10 tips to help company’s jump start innovation that we would like to share with our colleagues to help as they explore new innovation efforts. These tips …
Read More
Customer research is the cornerstone of any successful product launch. Because your packaging is often the first thing a potential customer sees, package design is one area that can benefit …
Read More
Our team recently completed a project where we learned about a push in the healthcare industry to become more patient-focused. It’s definitely great to see more and more healthcare organizations …
Read More
“We have this great product – why aren’t the people buying it?” This is the age old question that many companies are faced with. The product is revolutionary, it works …
Read More