Can Design Drive Behavior?

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I recently read Nir Eyal’s article “How Technology Tricks you into Tipping More” and was struck by the power of design to drive consumer behavior.  By displaying tipping options in …
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Happy Agents = Happy Customers

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We all know that customer support plays a big role in the overall customer experience, when it comes to your products and services.   Many companies try “a little bit of …
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