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Month: October 2020

6 Steps to Successful Employee Journey Mapping

Posted on October 30, 2020 by Karie Starrett

There are many different approaches to employee journey mapping; however, over the years our team has refined an approach that we like to use, and we have pulled it all …
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Here’s the Buzz: The Gen Z Coffee Journey

Posted on October 1, 2020 by Jennifer Cuthill

We recently finished a remote journey mapping project with Gen Z college students to understand their experience buying coffee at a coffee shop (to learn more about our approach including …
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Recent Posts

  • Getting to Know the XR Consumer
  • Importance of Design in a Customer Journey Map
  • Eavesdropping on Your Customers
  • Activate Those Customer Journey Maps
  • Socializing Customer Journey Maps Far and Wide

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