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Month: May 2016

Top 10 Innovation Infusions: Create an Online Innovation Campaign

Posted on May 17, 2016 by Karie Starrett

Have you ever thought of crowdsourcing your innovation challenge?  Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment.  Innovation Campaigns …
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When it Comes to Customer Service, Think Big and Broad

Posted on May 5, 2016 by Anne Bakstad

Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization.  But after …
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Out of the Box Customer Experience

Posted on May 4, 2016 by Karie Starrett

I have to admit – I am a bit of a customer experience fanatic!  You can regularly hear my children saying, “Mom – maybe you should just run this place …
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Recent Posts

  • Ethnography: Seeing is Believing
  • The Power of Video Storytelling
  • Getting to Know the XR Consumer
  • Importance of Design in a Customer Journey Map
  • Eavesdropping on Your Customers

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  • Chuck Mallory
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