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Month: May 2016

Top 10 Innovation Infusions: Create an Online Innovation Campaign

Posted on May 17, 2016 by Karie Starrett
Person on Laptop 2 wide

Have you ever thought of crowdsourcing your innovation challenge?  Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment.  Innovation Campaigns …
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When it Comes to Customer Service, Think Big and Broad

Posted on May 5, 2016 by Anne Bakstad
Woman Jumping in Flower Field_wide

Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization.  But after …
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Out of the Box Customer Experience

Posted on May 4, 2016 by Karie Starrett
Blue Apron Customer Experience

I have to admit – I am a bit of a customer experience fanatic!  You can regularly hear my children saying, “Mom – maybe you should just run this place …
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Recent Posts

  • Sketching for Ideation, Journey Mapping and more
  • Patient Journey and AI-Fueled Healthcare Research
  • The Power of Ethnographic Research
  • How To Develop A Customer Journey Map
  • The “Build-a-Hat” Exercise: A Functional and Fashionable Way to Demonstrate Rapid Prototyping in Innovation Workshops

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