Have you ever thought of crowdsourcing your innovation challenge? Creating an Online Innovation Campaign is a great way to engage employees in ideating – in a collaborative, online environment. Innovation Campaigns …
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Everyone seems to be talking customer experience these days, and lots of companies try to improve their customer’s experience by implementing incremental changes in the customer service organization. But after …
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I have to admit – I am a bit of a customer experience fanatic! You can regularly hear my children saying, “Mom – maybe you should just run this place …
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