Employee Experience

Building a culture of happy and engaged employees is important for many reasons not the least of which is the impact to customer experience. We approach employee experience design and improvement in a similar fashion to customer experience.  We start with conducting “research” with employees in the form of focus groups, interviews or interactive workshops.  In our workshops we bring employees together and use exercises and games to dig in and better understand their overall experiences and also ideate around the opportunities for improvement.  Employees find the workshops fun and enjoy having their voice heard in a constructive way. The output from these workshops is mapped similar to a customer journey map.  After the maps are created we work closely with teams to build the strategy and action plans to move towards building a culture of happy employees.

Customer Support Experience

In the realm of employee experience, the happiness of your customer support agents is an important focus. Check out our blog post about how improving the customer service agent experience can ultimately improve the experience of your customers.

Engaging Employees

We like to engage employees in the process of building a better workplace using Ideation Workshops. These workshops help uncover what matters most to employees as they help to co-create a better workplace. Check out our blog post for our top 5 tips for using ideation workshops with employees.